Executive/ Sr. Executive CRM Specialist

Candidate profiecient in CRM configuration & Change Management.

Key Activities -

CRM Configuration

Create Configurations and Workflows for Efficiency

Create and manage Escalation Matrix

Improve Response Times to the Customer

Bring Accountability in Task Management

Change Management

Training People to the New Software and Workflow

Motivating People in Adoption

Tracking SLA

Tracking Efficiency

NPS Measurement

Positions requirements -

Expereince - 5+ years

Education - Bachelor of Engineering

First Name Last Name Marital Status Select Nationality Date of Birth Enter Your Email Address Contact Number (Optional) Educational Experience Enter Higher Qualification Work Experience Total year of Experience Current Designation Enter Your Skills Attach Your CV (only pdf, doc and docx allowed) *