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Software Support Engineer
Som Imaging Informatics
posted 1y ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Learning and mastering our products and tools.
Interacting with customers independently for resolution of issues.
Taking customer feedback and solving queries.
Resolution of technical issues reported by customers (L2 and L3 level support).
Training customers on our Product.
Customer satisfaction and retention.
Maintaining proper records of work.
Demonstration of the product for a prospective client.
Eligibility :Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector.
Excellent programming skill with passion for programming.
Expertise in Java script with knowledge in node.js.
Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have).
Excellent written and verbal English communication skills.
Ability to deal with rapid change and limited structure.
Employment Type: Full Time, Permanent
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Som Imaging Informatics Benefits
Soft Skill Training 
Work From Home 
Education Assistance 
Job Training 
Free Transport 
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