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Associate Customer Support Engineer
Kaleris
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
Responsibilities
The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:
- Support and troubleshoot software applications
- Manage customer cases/issues to resolution
- Verify, reproduce and isolate faults reported by the Customer(s)
- Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
- Serve as customer advocate throughout the customer lifecycle
- Must be willing to work in shift based on business need
- Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
- Ability to learn and adopt new technologies and services
- Account management work on assigned accounts such as conducting conference calls, case reviews, assist with
- project go-lives and other account related opportunities
- Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines
- to successfully meet objectives
Requirements
- B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
- Excellent written and assertive oral communications skills in English
- A strong and inherent desire to serve Customers
- Detail oriented, hardworking and self-motivated
- Able to multi-task and successfully meet objectives
- Strong leadership and organizational skills
- Able to work extended hours under tight deadlines
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type: Full Time, Permanent
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based on 19 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Kaleris Benefits
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