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Client Support Analyst
Solventum
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Troubleshoot assigned 3M software applications as well as interfaces (HL7, XML, etc.), Windows operating systems, network, Citrix & SQL
- Participate in pre-sales, support, and implementation calls with clients as needed
- Participate in System Health Checks and Performance Reviews with clients as needed
- Work on individual and team projects
- Represent 3M HIS in communications with external customers and 3M departments.
- Provide input to technical hardware configuration needs
- Collaborate with Customer Care, Development, and Product teams to address technical concerns identified by 3M clients
- Assist with product training as needed
- Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
- Support team processes and participate on cross-functional and Six Sigma teams
- Position may be required to be staffed during off hours
- Required to provide after-hours on-call support
- Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M s values and ethical standards.
Basic Qualifications:
- Associates degree or higher from an accredited university
- Minimum of five (5) years of Technical Support experience
- Minimum of three (3) years Database Administration experience
- Minimum of three (3) years experience with Networking and Server Administration
Preferred Qualifications:
- Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory)
- Strong communication skills
- Understanding of project management concepts
- Understanding of health care industry
- Proven analytical and problem-solving skills
- Willingness to collaborate with other teams
- 3M HIS product knowledge, especially 360 Encompass
- Must be able to work independently as well as part of team
Employment Type: Full Time, Permanent
Read full job description What people at Solventum are saying
Client Support Analyst salary at Solventum
reported by
1
employee
with 7
years exp.
₹18
L/yr - ₹23
L/yr
247%
more
than the average Client Support Analyst Salary in India
View more details
What Solventum employees are saying about work life
based on 3 employees
Flexible timing
Monday to Friday
Within city
Solventum Benefits
View more benefits
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