Product Analyst (2-5 yrs)

About the job

- You work on our support team and spend about half of your time working in the support queue.

- You work cross-functionally with our product, engineering, and design teams to decide which problems we solve for our customers/Internal users and how we prioritize them.

- You develop reports on common, impactful trends within the support organization to share with cross-functional teams and illustrate issues and priorities

- You conduct customer research, testing, and product discovery to understand the needs behind your customers' asks.

Key Responsibilities :

- Gather and analyse data from various sources to extract actionable insights.

- Use statistical techniques and data visualization to interpret trends and patterns.

- Identify opportunities for product improvements based on data analysis.

- Product Performance Evaluation

- Monitor key product metrics and performance indicators.

- Conduct regular evaluations to assess product performance against goals and benchmarks.

- Identify areas of improvement and recommend strategies for optimization.

Market Research

- Conduct market research to understand industry trends, customer needs, and competitive landscape.

- Analyse market data and customer feedback to identify market opportunities.

- Provide insights on target market segments and potential customer segments.

User Experience Enhancement :

- Collaborate with UX/UI designers to improve the user experience of the product.

- Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.

- Recommend enhancements and features to improve user experience.

Requirement Gathering

- Collaborate with stakeholders to gather and document product requirements.

- Conduct interviews, workshops, and surveys to understand user and business needs.

- Translate requirements into clear and actionable user stories or product specifications.

Skills and qualifications :

- Here are a few items you might include in a product support analyst listing:

SQL and Database Knowledge :

- Proficiency in SQL to extract and analyse data from databases.

Adaptability :

- Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.

Attention to Detail :

- Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.

- Previous software and web development experience

- Structured Problem Solving Techniques