Add office photos
All Filters
4 SolarEdge Technologies Jobs
Japanese Speaking Technical Service Specialist
1-3 years
Bangalore / Bengaluru
1 vacancy
Japanese Speaking Technical Service Specialist
SolarEdge Technologies
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer inbound chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in the ticketing system and other database software platforms.
- Create layouts on the monitoring site at the customer s request.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently.
- 1-3 years of experience in professional customer service and in technical helpline or remote support.
- Engineering or technical qualification in electrical and electronics is a must.
- Basic understanding of IP network technology.
- Experience with solar electric products. Exceptional listening and questioning skills.
- Outstanding written communication skills in English. Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Ability to work in a continuous shift model.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Business communication skills in English
Employment Type: Full Time, Permanent
Read full job descriptionSolarEdge Technologies Interview Questions & Tips
Prepare for SolarEdge Technologies Technical Service Specialist roles with real interview advice
People are getting interviews at SolarEdge Technologies through
People are getting interviews through
(based on 1 SolarEdge Technologies interview) What people at SolarEdge Technologies are saying
Technical Service Specialist salary at SolarEdge Technologies
What SolarEdge Technologies employees are saying about work life
SolarEdge Technologies Benefits
View more benefits
Compare SolarEdge Technologies with
Enphase Energy
Sun Power Corporation
First Solar
Azure Power
Adani Green Energy
Vikram Solar
Waaree Energies
Hero Future Energies
Suzlon Group
Adani Power
NTPC
Adani Group
Tata Power
Torrent Power
GE Vernova
Jakson Group
ReNew
Eaton Corporation
Vestas
Wind World
Japanese Speaking Technical Service Specialist
1-3 Yrs
Bangalore / Bengaluru
Technical Service Specialist- Portuguese (Brazil)
1-3 Yrs
Bangalore / Bengaluru
