Customer Support Administrator (Night Shift)

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

**This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**

Position Summary: The Support Administrator is part of a team responsible for facilitating the accurate processing of cases and replacement part shipments. The support admin will assist our technical support center staff by handling escalation requests in regards to shipping, part numbers, case processing and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees and customers via phone, email and escalations.

Location: Bangalore, India

Duties and Responsibilities:

• Answer customer and internal calls regarding shipment status
• Proactive communication to customers regarding shipping delays/resolutions
• Follow-up on cases requiring more information from the customer
• Handle reimbursement inquiries/escalations/out of warranty
• Resolve shipment inquiries
• Create return shipping labels
• Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
• Complete part number updates/determine part number accuracy
• Communicate between technical support center and other supporting departments