ServiceNow Platform Architect

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At SoftwareOne, we are redefining how organizations build, buy, and manage everything in the cloud. Our mission is to help clients migrate and modernize their workloads and applications, while optimizing the resulting software and cloud transformations. By unlocking the true value of technology, we empower businesses to achieve their full potential.

With over 9,000 dedicated employees delivering a portfolio of 7,500 software brands across 60 countries, SoftwareOne is at the forefront of innovation. Headquartered in Switzerland and listed on the SIX Swiss Exchange under the ticker symbol SWON, we are committed to excellence and growth.

Explore exciting opportunities with us and be part of a dynamic team that is shaping the future of technology. Visit us Expert enterprise software and cloud advice | SoftwareOne to learn more.

Join SoftwareOne as a ServiceNow Platform Architect and play a pivotal role in shaping our ServiceNow practice. Drive innovation in service and project delivery, ensuring our solutions meet our clients' needs. Collaborate with cross-functional teams to implement strong strategies for Strategic Portfolio Management (SPM) and Customer Service Management (CSM).

• Lead the architecture and design of ServiceNow solutions within our central SoftwareOne Delivery Platform, ensuring alignment with business requirements and standard methodologies.
•  Define technical standards, guidelines, and governance to align ServiceNow implementations across teams (Professional Service and Managed Service).
• Collaborate with collaborators, customers, partners, and team members to translate business needs into ServiceNow solutions.
• Coordinate the configuration and development of modules CSM and SPM.
• Lead the design and integration of ServiceNow with other enterprise systems and tools (e.g., ERP or HR).

**Testing and Application Lifecycle**

• Craft and maintain custom application scopes to ensure accurate separation of concerns and manageability.
• Automate the deployment process using CI/CD, including automated testing frameworks such as ATF, to ensure efficient, reliable, and high-quality software delivery.
• Conduct code reviews, performance optimization, and troubleshooting to ensure the quality and stability of solutions.
• Review requirements and develop technical design documents.
• Build and maintain technical documentation for ServiceNow solutions.
• Troubleshoot and debug technical issues as they arise during the development and testing phase.

**Development & Customization**

• Develop custom applications, integrations, and configurations to meet business needs, bringing to bear proven methods and industry standards, while ensuring robust security measures and scalable architecture.
•  Implement system integrations to ensure seamless data flow between ServiceNow and other systems or third-party applications.
• Build UI elements and automation to meet business needs, applying ServiceNow's development tools and scripting capabilities.

• Product and Development teams of the Services Delivery platform.
• Solution Architects and Software Engineers.
• ServiceNow platform team.
• Clients and users of our Services Delivery platform.

• 5+ years of proven experience in ServiceNow development and architecture
• Expertise in Strategic Portfolio Management (SPM) and Customer Service Management (CSM) within ServiceNow would be a phenomenal advantage
• Proficiency in ServiceNow development, including JavaScript, HTML, CSS and APIs
• Hands-on experience with ServiceNow platform configuration, customization, and administration, with a focus on implementing secure authentication mechanisms and scalable architecture
• Feel comfortable with planning and implementing automated test in Service Now (ATF)
• Good experience in custom application scopes
• Solid understanding of the application development lifecycle process in ServiceNow, including technologies like Instance Scan and App Repo
• Effective communication skills and the ability to collaborate seamlessly with cross-functional teams and stakeholders
• Excellent problem-solving skills and attention to detail
• Experience in cloud technologies (e.g. AWS, Azure) is a plus
• Experience in working with Agile methodologies