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19 Providence Global Center Jobs

Business Analyst(ServiceNow)

5-9 years

Hyderabad / Secunderabad

1 vacancy

Business Analyst(ServiceNow)

Providence Global Center

posted 9d ago

Job Role Insights

Flexible timing

Job Description

We are looking for a Business Analyst having ServiceNow expertise

Key Responsibilities


Product Strategy and Vision

  • Develop and maintain a comprehensive product strategy and vision for ServiceNow ITSM solutions, ensuring alignment with the organization's overall IT and business strategies.
  • Conduct market research and competitive analysis to identify trends, opportunities, and potential areas for improvement in ITSM offerings.
  • Collaborate with stakeholders to define and prioritize product features, enhancements, and roadmap initiatives.

Product Development and Management

  • Lead the end-to-end product development lifecycle, from concept and design to development, testing, and deployment.
  • Work closely with cross-functional teams, including developers, engineers, and quality assurance, to ensure successful product delivery.
  • Define and manage product requirements, user stories, and acceptance criteria, ensuring clarity and alignment with business objectives.
  • Utilize agile methodologies to manage product backlogs, sprints, and release cycles, ensuring timely delivery of high-quality ITSM solutions.

Stakeholder Engagement and Communication

  • Serve as the primary point of contact for stakeholders, including IT teams, business units, and executive leadership, providing regular updates on product status, milestones, and performance metrics.
  • Facilitate communication and collaboration between technical and non-technical teams to ensure a shared understanding of product goals and requirements.
  • Gather and incorporate feedback from users and stakeholders to continuously improve ITSM solutions.

Performance Monitoring and Optimization

  • Establish and monitor key performance indicators (KPIs) and metrics to evaluate the success and impact of ITSM solutions.
  • Analyze data and user feedback to identify areas for improvement and optimization, driving continuous enhancement of ITSM products.
  • Ensure compliance with industry standards, best practices, and regulatory requirements.

Professional Experience

  • 5+ years of experience in product management, with a focus on ITSM solutions and the ServiceNow platform.
  • Proven track record of successfully delivering complex ITSM projects, from inception to deployment.
  • Experience working in an agile development environment, with a strong understanding of agile methodologies and practices.

Technical Skills

  • In-depth knowledge of the ServiceNow platform, including ITSM, HAM  modules, workflows, and customization capabilities.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

Soft Skills

  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Strong leadership and team management abilities, with a focus on fostering collaboration and driving results.
  • Adaptability and flexibility to manage changing priorities and demands in a fast-paced environment.

Key Competencies

  • Strategic Thinking: Ability to develop and execute a strategic vision for ITSM products that aligns with organizational goals and objectives.
  • Customer Focus: A commitment to understanding and meeting the needs of users and stakeholders, with a focus on delivering exceptional value and user satisfaction.
  • Innovation: A proactive approach to identifying and implementing innovative solutions that enhance ITSM capabilities and drive business growth.
  • Collaboration: A strong emphasis on teamwork and collaboration, with the ability to build and maintain positive working relationships across diverse teams.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Business Analyst roles with real interview advice

Top Providence Global Center Business Analyst Interview Questions

Q1. Find All Pairs Adding Up to Target Given an array of integers ARR of length N and an integer Target , your task is to return all pairs of e ... read more
Q2. Sudoku Solver Given a 9x9 Sudoku board, your task is to fill the empty slots and return the completed Sudoku solution. A Sudoku is a grid c ... read more
Q3. Cycle Detection in a Singly Linked List Determine if a given singly linked list of integers forms a cycle or not. A cycle in a linked list ... read more
View all 16 questions

What people at Providence Global Center are saying

Business Analyst salary at Providence Global Center

reported by 1 employee with 5 years exp.
₹11.8 L/yr - ₹15.1 L/yr
40% more than the average Business Analyst Salary in India
View more details

What Providence Global Center employees are saying about work life

based on 107 employees
85%
100%
82%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Providence Global Center Benefits

Submitted by Company
Health & Well-being
Financial
Life Events
Holidays and leave
Submitted by Employees
Health Insurance
Free Food
Cafeteria
Work From Home
Soft Skill Training
Child care +6 more
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