Quality Auditor (SME)

SoftwareOne is looking for a Subject Matter Expert(SME) Quality Management - with proven repertoire around measuring, analyzing, improving key processes that influence customer satisfaction. Creating and implementing measures to prevent quality errors using Kaizen/ Poka-yoke, Lean/ Six sigma methodologies.

Role & responsibilities

• Expertise in identifying the root causes of quality issues and developing effective solutions
• Lead the interpretation of in-process quality controls and analytical data to make quality evaluations, recommend actions for improvements
• Lead Quality and compliance assessment and implementing best practices.
• Lead and Coordinate Internal and External Audit Activities
• Design, develop, and implement robust quality management policies and systems that align with industry best practices
• Utilize and apply basic data-analysis tools such as SPC and Pareto Charts in review of data to drive process and/or continuous improvement
• Conduct regular inspections and audits to identify and address quality issues promptly.
• Collaborate with stakeholders to resolve quality-related issues and implement corrective actions as needed.
• Be responsive to the customer feedback/escalations and accordingly fix the controls to avert repetition
• Develop and Implement Corrective and Preventive Action Plans (CAPA)

Preferred candidate profile

• Eye for detail
• Effective and assertive communication skills
• Good excel/ reporting/ presentation skills
• Strong analytical and problem-solving skills
• High regard for customer satisfaction and compliance
• Diligent and meticulous
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong interpersonal skills, with the ability to collaborate effectively across different partners/ stakeholders in a global environment
• Demonstrated record of successfully assessing and determining the impact of current and potential regulatory compliance issues.
• Excellent problem solving and decision-making skills.
• Continuous Improvement Mindset: Experience with Lean, Six Sigma, or similar methodologies to drive continuous improvements.
• Analytical Skills: Ability to analyze complex data, trends, and customer feedback to make informed decisions
• Leadership & Team Management. Ability to lead and motivate cross-functional teams, ensuring alignment with quality objectives
• Certification in Quality Management Systems (ISO 9001, Six Sigma, etc.) is recommended

Experience:

• Minimum 8-10 years of experience in quality control
• Hands-on experience with various quality methodologies and process improvement techniques.