End User Computing Engineer

Requirement:

This position is primarily responsible for design, engineering and maintenance of End User Compute services and technology. The focus of the role is to:

•  provide level 3 engineering and support
•  developing and maintaining a secure EUC operating environment
•  assist the Service Desk and Desktop Field Support teams with 3rd level technical escalations
•  assist IT Service Management, IT CloudOps, Network and IT Systems capabilities to resolve issues
•  participate as a technical SME in the delivery of business project activities

Responsibilities:

• A core component of the EUC Engineering Capability for the management of services
• Technical ownership of EUC services, including Office365, printing, mobility, modern management, meeting room technology, etc.
• Working with IT Leadership and Enterprise Architecture to develop and implement the EUC services strategy and roadmap
• Work with IT Service Management on the development and maintenance of an IT Service Catalogue and supporting processes (e.g. Asset management, Knowledge Base, etc.)
• Actively developing the automation of tasks carried out by the team with zero touch tools and processes
• Develop and maintain the organisations SOE capability for asset management, security, patch management, applications packaging and deployment, mobility device management, updating drivers and software updates
• Working closely with IT Operations to manage, maintain and enhance core infrastructure supporting EUC services
• Meet KPI targets set for the team for incidents, tasks and service requests
• Produce artefacts for knowledge sharing and train/mentor fellow employees
• Work collaboratively within the Digital & Technology teams
• Understands, adheres to, and works towards meeting their HSE Responsibilities as advised in the GetSAFE 3.1 HSE Accountabilities, Responsibilities and Authorities Standard

Experience:

• 9+ years as an EUC engineer in an Enterprise environment
• Excellent written and oral communication skills
• Collaborative approach to working in a distributed technical team 
• Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Solid understanding of ITIL principles and processes
• Experienced in technical solution design and engineer of End User Compute services
• Demonstrable understanding of IT security principles and experience in secure configuration of EUC services
• Highly experienced in administration, development, and execution of Microsoft Office365 strategies for adoption and deployment
• Demonstrable SME technical expertise in Microsoft Office 365 platform and services
• Highly experienced in the development and management of desktop SOE
• Managing desktop Operating System and Application Patch Management
• Experience in modern and cloud-native deployment strategies. (Intune, Whiteglove, Autopilot)
• SME level knowledge of EUC hardware and Desktop Application platforms, including, but not limited to:
• Microsoft Windows platform and lifecycle management
• Microsoft Azure AD, Active Directory, Group Policy, etc.
• HP Desktop and Notebook hardware
• General desktop peripherals
• Printer technologies (Canon, Print servers, Zebra etc.
• Mobile Device Management using Microsoft Intune is essential. SOTI is also desirable.
• Experienced in configuration management, application packaging and deployment.
• Experience managing mobile scanners/barcode readers and label printers highly desirable
• PowerShell and Scripting skills
• Microsoft Teams conferencing solutions, Video Conferencing technologies and IP Telephony Support
• Strong understanding of network technologies, services and security principles
• Strong documentation skills