Soft Skills Trainer

Roles and Responsibilities -

• Design and deliver soft skills training for Agents, focusing on communication skills, interpersonal skills, presentation skills, and teamwork.
  
• Develop curriculum materials and assessments to measure Agents progress.
  
• Provide individualized feedback to Agents on their performance improvement areas.
• Overall 3 years and 2 years as a Soft Skill Trainer
  

Desired Candidate Profile -

• Strong understanding of adult learning principles and methodologies.
  
• Excellent communication, presentation, and interpersonal skills.