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504 Soft Skills Jobs

Voice Coach

3-8 years

₹ 3.5 - 6L/yr

Noida

1 vacancy

Voice Coach

Teleperformance

posted 10d ago

Job Description

Role & responsibilities

Identifying training needs of NHT and existing employees

  • Scheduling and conducting Language & Skills training programs
  • Designing Pre NHT training session for new hires on Language & Skills training
  • Designing training programs for Up-skilling the staff on Behavioral skills
  • Conducting periodic TNA to develop new training programs or modify and improve existing programs
  • Ensuring accuracy and effectiveness of training and real world application of training
  • Supporting OJT period by observing, measuring, and monitoring learners as needed
  • Developing non-classroom communication and training materials
  • Monitoring calls/chats/Offers on Communication and Soft Skills
  • Providing continuous Coaching & Feedback to enhance agent performance
  • Tracking individual performance during and after the training
  • Conducting refresher sessions on a need basi
  • Responsible for managing the expectations from Internal and External Stakeholders
  • Working closely with the management to address the key concern areas arising from knowledge gaps

Preferred candidate profile

Should have >1 years of experience as a Soft Skills Trainer. Experience in Soft Skills/ Behavioral Training. Excellent English Language Proficiency. Excellent spoken and written communication. Good knowledge of MS Excel, PowerPoint. Must be deadline oriented. Excellent Team Player and Good Judgment Skills


Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Voice Coach roles with real interview advice

What people at Teleperformance are saying

2.7
 Rating based on 18 Voice Coach reviews

Likes

Good place to work with Different process and many business Verticals. Management is average. Facilities are nice. WFH option available for few projects.

  • Salary - Good
Dislikes

Rotational shifts, very few opportunities to learn and grow. Though you have leave balance you cannot take leave as manpower planning is not done correctly. The company just expects you to only work, there is No employee engagement done...Not a good place to work

  • Skill development - Poor
  • +2 more
Read 18 Voice Coach reviews

Voice Coach salary at Teleperformance

reported by 57 employees with 2-12 years exp.
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₹3.6 L/yr - ₹7.5 L/yr
7% more than the average Voice Coach Salary in India
View more details

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