Account Manager - IT (4-6 yrs)

Job Brief:

- We are looking for an Account Manager to create long-term, trusting relationships with our customers.

- The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

- Serve as the lead point of contact for all customer account management matters.

- Build and maintain strong, long-lasting client relationships.

- Negotiate contracts and close agreements to maximize profits.

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

- Forecast and track key account metrics (quarterly sales results and annual forecasts).

- Prepare reports on account status.

- Collaborate with sales team to identify and grow opportunities within territory.

- Assist with challenging client requests or issue escalations as needed.

Requirements and skills:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

- Solid experience with CRM software (Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

- Experience delivering client-focused solutions to customer needs.

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

- Excellent listening, negotiation and presentation abilities.

- Strong verbal and written communication skills.