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32 SocialPilot Jobs
Customer Success Associate
2-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Associate
SocialPilot
posted 2d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Help customers understand SocialPilot as a product.
- Understand the use-cases customers are trying to fulfill. Understand their workflows. Suggest workarounds where possible.
- Inform the product team about gaps in the product and potential ways to get better. Help them prioritize what you know is important for our target customers. Even make a fuss if that s what it takes.
- Track product usage for our priority customers and intervene as needed.
- Be that person who connects the product, design, engineering and marketing teams with the customer.
- 2+ years of experience in any customer facing role OR any real evidence of customer empathy. Understanding of product principles is a bonus.
- By far the most important: excellent written communication skills . You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT.
- Open to working in a hybrid shift with an overlap in hours with US time zones.
- A sense of humor.
SocialPilot empowers over 12,000 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
We re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.
SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
Our impact so far - Helped 12,000+ marketing agencies and SMBs across the globe
- 5 billion+ social media posts published
- One of the fastest-growing SaaS companies in India as listed by Inc 42
- Ranked as a Leader consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
- Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
- Named as the Top 10 Bootstrapped Startups in India
- Consistently ranked as a Great Product consistently by G2, Capterra, and TrustRadius
- Officially a Great Place to Work TM - Certified startup
- Rated by YOUR STORY as the Number 1 social media scheduling tool
- Customer Obsession: We put customers first while making decisions and planning future goals
- Ownership: We believe in taking ownership of areas that we re working on. We own up to our successes and failures. Moving the needle matters more than just busywork
- Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
- Nimbleness: We respond rapidly to changing circumstances and customer needs
- Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.
Employment Type: Full Time, Permanent
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What people at SocialPilot are saying
What SocialPilot employees are saying about work life
based on 23 employees
Strict timing
Monday to Friday
No travel
Day Shift
SocialPilot Benefits
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