OLX - Manager - Telesales (10-12 yrs)

We are looking for an experienced and results-driven Manager - Telesales to lead and optimize our telesales operations.

- The successful candidate will be responsible for developing and executing effective sales strategies, managing and motivating the telesales team, and consistently achieving sales targets.

This role requires strong leadership, a strategic approach to sales management, and the ability to drive performance across multiple telesales initiatives.

What you will be doing:

- Lead and manage a telesales team to achieve sales goals in key areas: Collections, Activations, and Revenue.

- Develop and execute telesales strategies that align with company goals and deliver measurable results.

- Monitor and analyze telesales performance, tracking key metrics and reporting insights to senior management to support decision-making.

- Identify and implement improvements in systems, processes, and policies to optimize telesales operations, collaborating with product and technology teams to enhance telesales tools.

- Collaborate with senior leadership to define category strategies, including pricing, SKUs, new product launches, and the execution of new value-added services (VAS) and monetization opportunities.

- Identify skill gaps within the team and organize relevant training programs to enhance capabilities and ensure continuous improvement.

- Work closely with marketing and other departments to optimize campaigns and drive customer engagement through telesales channels.

- Develop and manage budgets, including incentives, ensuring effective resource allocation and performance-driven results.

- Build and maintain strong relationships with key clients, stakeholders, and internal teams to support business growth.

- Stay up-to-date with industry trends, emerging sales strategies, and best practices to keep the telesales function competitive and innovative.

Who we're looking for:

- Minimum 10+ years of overall experience, with at least 5+ years in managing telesales teams and a proven track record of achieving and exceeding sales targets.

- Strong leadership skills, with the ability to motivate, guide, and develop a diverse team of telesales professionals.

- Proficient in Dialer/CRM software and Microsoft Office Suite.

- Strategic thinker, capable of developing and executing effective sales strategies and adapting quickly to changing market conditions.

- Excellent communication, negotiation, and interpersonal skills to build relationships and influence internal and external stakeholders.

- Experience in P&L management and category strategy would be an advantage.

- A results-oriented approach with a focus on driving growth and continuous performance improvement.

What we'll give you:

- Opportunity to work with a growing and market leader technology company

- Become the driver of growth for multiple categories on pan India basis

- Opportunity to work with best minds in the industry

- We look forward to enthusiasm that is collaborative and infectious for our growth targets

At OLX, we are committed to creating a diverse, inclusive, and authentic workplace.

We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.

We embrace diversity and welcome applicants from all backgrounds.

If you are as excited as us about this position and our company, we hope you join us! To learn more, take a look at our website.

"Our Success is fueled by diverse perspectives and talents"