Branch Manager - Telesales - Insurance (8-12 yrs)

As a Telesales Branch Manager, you will be responsible for setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.

To ensure success as a telesales manager, you should have experience with telesales, advanced managerial skills, and the ability to multitask. A top-notch telesales manager provides strong guidance and assistance to the telesales team, ultimately boosting company sales.

Responsibilities:

- Manage a team of 100-130 callers and team leaders to achieve targeted goals

- Recruit and Train the team on Product and Telesales techniques

- Manage Productivity and Performance of telesales agents and team leaders

- Close sales from leads generated by the team members

- Manage operational and back-end activities

- Prepare MIS Reports and Manage Database Sourcing and Utilization

Required:

- Degree in marketing, human services or similar field.

- Previous experience working as a BPO Branch Manager/ BPO Process Manager/ Unit Manager preferably in the insurance domain.

- Experience in telesales is a must.

- Strong managerial and sales skills.

- Ability to multitask.

- Good verbal and written communication skills.

- Ability to work well under pressure.

- Ability to write and present reports.

- Strong organizational skills.