Global Strategic Customer Engagements (Elevate) Analyst

Pursuit readiness and triage support: Conduct market research, and analyze external and internal data (e.g., customer 10-K filings, Partner information, internal systems) to identify customer pain points and strategic priorities. Synthesize insights to equip Large Deal Leads with actionable intelligence for triage calls

Content Development: update and maintain a repository of high-quality, reusable content templates and resources to streamline the development of proposals and presentations

Data Analysis and Reporting: regularly analyze deal data and performance metrics to provide actionable insights and recommendations for improving deal strategies and outcomes

Tool and Process Optimization: identify and implement tools and processes to improve efficiency and accuracy in content development and analysis

Stakeholder management: champion collaborative and integrated support to GTM teams engaged in ServiceNow s Strategic Accounts globally (e.g., targeted executive briefing support)

Best practice sharing: drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams to ensure we stay up to date on latest GTM and industry trends