Customer Experience Partner - Voice Support - Oil & Gas Firm (6-9 yrs)

- Opportunity to make a positive impact

- Opportunity within a company with a solid track record of performance

- Join a market leader within Oil & Gas

Our client is an integrated transport and logistics company, going all the way, together, for our customers and society.

The Job :

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate:

- You have at least 6 years experience within a Customer Service role, ideally within the Oil & Gas, Shipping and Transport & Logistics industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You are adaptable and thrive in changing environments

- You are a strong team player who can manage multiple stakeholders