Executive - Customer Support - Healthcare (0-3 yrs)

- Work alongside & learn from best in class talent

- Opportunity to make a positive impact

- Opportunity within a company with a solid track record of performance

The Job :

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate :

Requirements :

- Experience interacting with international US customers/clients

- Experience in eligibility verification (EBV)

- Awareness of US health insurance guidelines, including claims submission processes and procedures

- Ability to analyze Explanation of Benefits (EOB) forms to ensure insurance companies have paid for charges

- Follow up with insurance companies and patients to ensure bills are paid

- Understand and analyze patient records, interacting with physicians and assistants to ensure accuracy

- Keep track of patient data across multiple visits

- Manage detailed and specifically coded information

- Strong verbal and written communication skills