Collections Specialist / Billing Collections Special(Third Party Role)

Job Summary:

We are seeking a detail-oriented and proactive Collections Specialist to manage overdue accounts and ensure timely payments. The ideal candidate will be responsible for monitoring accounts receivable, reaching out to customers for collections, and negotiating payment solutions. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• Monitor accounts receivable and identify overdue payments.
• Contact customers to collect overdue amounts or negotiate payment plans.
• Utilize credit bureau data, post office records, and online tools to locate customers with outdated contact details.
• Maintain accurate records of customer interactions, payment agreements, and collection efforts.
• Resolve billing disputes and customer concerns related to outstanding payments.
• Collaborate with internal departments to streamline payment processes and reduce outstanding balances.
• Generate and submit regular reports on unpaid accounts and collection status.

Requirements & Qualifications:

• Bachelors degree in Finance, Accounting, Business Administration, or a related field (preferred).
• Proven experience in collections, accounts receivable, or a similar role.
• Strong negotiation and communication skills.
• Familiarity with billing software, CRM systems, and financial databases.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Problem-solving mindset and ability to work under pressure to meet deadlines.