PLM Service Delivery Manager

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of PLM Service Delivery Manager. If youre eager to be part of a dynamic environment that fosters growth and collaboration, look no further. Lets craft the future together!

What will you be doing?

• You will be responsible to deliver solutions and services that measurably improve IT and the business R&D critical metrics - while efficiently/successfully maximising internal and external IT capability.
• Service Management : Responsible for delivering IT services to Windchill (PLM) and coordinated systems (NX, SolidWorks, AutoCAD etc) throughout the service lifecycle within the agreed service levels.
• Lead and provide visibility on the maintenance of Windchill (PLM) applications availability, reliability, maintainability, outage serviceability & continuity requirements against the cost explained service and operating/service level agreements for the service.
• Plan, direct and coordinate the efforts of suppliers operations teams to lead and maintain BAU service, the provision of the R&D systems.
• Be responsible for implementation of, and alignment to, security standards (security strategy set by Security Architecture). Ensure ongoing architectural integrity of the service throughout its lifecycle.
• Delivery Management: Plan, Lead and deliver project and enhancement delivery in agile manner. Be responsible for delivery execution of R&D projects to achieve scope, schedule, financial, & quality commitments through operating a metrics-based management system, ensuring consistency to principles and standards in the solution lifecycle management process.
• Collaborate and demonstrate IT competency centres and shared services. Ensure the project success metrics are met.

What will you need to be successful?

• Education: Bachelors Degree or equivalent experience in Information Technology / Computer Science/ Computer Engineering.
• Certification/Licenses: Training/certification in ITIL, Agile, Project Management preferred.
• Operating Mode: Hybrid: Work from office: 2 days in a week.
• Experience: Minimum 6+years of Experience in IT with at least 3+ years of service and delivery management experience in global and sophisticated environments has worked in a regulated business.
• Experience in providing IT support to Product Lifecycle Management solution (Windchill/Agile/eMatrix or similar systems). Consistent record of supporting sophisticated R&D systems such as PLM, CAD, and CAE. In addition simulation software and design transfer software. All preferably in the Med Tech sector.
• Validated understanding of ITIL subject areas. Experience of leading 3rd parties and 3rd party delivered services. Experience in handling IT for multiple sites, in multiple geographic.
• Proficient in building collaborative teams, maintain calm and focus under pressure and instil that ability in others, and be effective communicators.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ).

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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