Zensar Technologies - Subject Matter Expert - Office 365 (8-10 yrs)

Job Title : O365 SME - 8-10 yrs.experience

About Zensar :

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance.

We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more.

We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

About Job :

We are hiring a highly experience & talented O365 professional to join our team.

If you're excited to be part of a winning team, Zensar is a great place to grow your career. You'll be glad you make the right choice to join us.

- Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)

- Continuously monitor and report Office 365 utilization and security.

- Provide technical support to the MS Teams Voice environment

- Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.

- SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred.

- The positions require the ability to design, develop & implement solutions to modernize the customer environment

- Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.

- Develop and update internal documentation and configuration items

- Act as subject matter expert on O365 support and being accountable for the outcome of project.

- Implement approved technology changes following Microsoft standards and best practices.

- Assist in training or create end-users Training documents

- Knowledge of Office365 Security and Compliance Centre

- Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective

- Experience with email system (e.on premise and cloud) administration services (e., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components

- Public folder administration services (e., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)

- Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment - On-Prem & Cloud

- Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner

- Able to Provide configuration support for messaging connectors (e., SMTP) to the Internet and other electronic mail systems

- Experience in providing messaging backup and recovery and archiving to meet requirements (e., Enterprise Compute, regulatory, compliance requirements)

- Experience with Perform mailbox provisioning (e., retention, size, archival)

- Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online

- Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services

- Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests

- Amenable to a flexible work schedule, as the need arises

- Ability to work independently as well as ability to collaborate across teams in support of complex global engagements.

- Ability to collaborate with peers and across teams

Must Have's :

- Education : Bachelor's degree in equivalent industry experience

- Successfully implemented/supported Office 365 and supporting identity technologies.

- Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams Voice

- Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS

- Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)

- Focused on continuous service improvements of customer's O365 landscape

- Experience with using IT service management tools (e.; Summitt AI)

- Excellent communication, organization and writing skills are required

- Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications

- Knowledge of Windows Server, MS Exchange and Office 365 solutions

Good To Have :

- Microsoft 365 Certified: Enterprise Administrator Expert

- ITIL knowledge of V3

- Experience in designing and implementing automation scripts