City Lead - Operations

Designation:  City Lead - Operations

Department: Operations 

Position Goals & Objectives: 

⦁ Provide support in all trades and services to effectively maintain various buildings and

continually reduce defects 

⦁ Increase operational effectiveness and efficiency of buildings and infrastructure 

⦁ Illustrate the Smartworks core values and strive to achieve our mission 

⦁ Manage portfolio facilities partners dedicated to your portfolio 

⦁ Maintain Portfolios SLAs 

Key Roles & Responsibilities: 

⦁ Work with the facility management partner to ensure all soft services such as facility upkeep

maintenance of security and Housekeeping 

⦁ Prioritize daily facility issues and effectively delegate responsibilities 

⦁ Oversee maintenance-related procurement requests 

⦁ Project-manage portfolio large-scale maintenance projects 

⦁ Negotiate and maintaining facilities service contracts including MEP, Janitorial, Pest control

and F&B 

⦁ Develop and oversee all Preventative Maintenance Programs 

⦁ Solve escalated maintenance requests submitted via ticketing system 

⦁ Drive SLAs to 95% 

⦁ Manage assignees/staff performance 

⦁ Identify and act on Facilities categories with recurring SLAs below 75% 

⦁ Facilitate the purchase of emergency items.

⦁ Meet KPI targets within the portfolio set by Facilities & Operations Head India.

⦁ Participate in building opening Hand Over and Punch List completion

Skills & Qualification Required 

⦁ 8 plus years experience in overseeing the maintenance function for multiple locations 

⦁ Experience managing multiple vendor partners and buildings across the cities 

⦁ Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire

and life safety systems and electrical distribution network 

⦁ Experience in HVAC systems a plus - Excellent communication skills across multiple staffing

levels 

⦁ Demonstrated ability to source vendors, equipment and materials 

⦁ The ability to build relationships and work cross functionally in a high paced environment