Account Manager

Designation: Community Manager /Account manager

Department: Account Management (Community)

Key Roles & Responsibilities: 

• Create a collaborative community environment among our members through events and personal introductions 

• Ensure that buildings are fully operational, and processes are running smoothly

• Manage the sales process and churn 

• Team development and growth 

• Manage all KPIs for the building 

• Solve member-related issues to ensure a cohesive community and manage member expectations 

• Identify opportunities and act on them to connect members 

• Supervise move-ins and move-outs for a quality experience 

• Review daily reports and work with the team to finalize weekly and monthly reports that outline community

• Conduct tours to work towards and maintain 100% building occupancy  Skills & Qualification Required: 

• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. 

• Thrive in a fast paced environment while maintaining excellent attention to detail 

• Strong communication, organization and project management skills

• 9 years of experience in hospitality, marketing, or related experience with strong operational focus a plus.

• 4+ years of people management experience is a must; experience managing teams of 5+ people preferred