City Lead-Operations

Designation: City Lead - Operations

Department: Operations

Position Goals & Objectives:

• Provide support in all trades and services to effectively maintain various buildings and continually reduce defects
• Increase operational effectiveness and efficiency of buildings and infrastructure
• Illustrate the Smartworks core values and strive to achieve our mission
• Manage portfolio facilities partners dedicated to your portfolio
• Maintain Portfolios SLA’s

Key Roles & Responsibilities:

• Work with the facility management partner to ensure all soft services such as facility upkeep maintenance of security and Housekeeping
• Prioritize daily facility issues and effectively delegate responsibilities
• Oversee maintenance-related procurement requests
• Project-manage portfolio large-scale maintenance projects
• Negotiate and maintaining facilities service contracts including MEP, Janitorial, Pest control and F&B
• Develop and oversee all Preventative Maintenance Programs
• Solve escalated maintenance requests submitted via ticketing system
• Drive SLAs to 95%
• Manage assignees/staff performance
• Identify and act on Facilities’ categories with recurring SLAs below 75%
• Facilitate the purchase of emergency items.
• Meet KPI targets within the portfolio set by Facilities & Operations Head India.
• Participate in building opening Hand Over and Punch List completion

Skills & Qualification Required

• 8 plus years’ experience in overseeing the maintenance function for multiple locations
• Experience managing multiple vendor partners and buildings across the cities
• Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution network
• Experience in HVAC systems a plus - Excellent communication skills across multiple staffing levels
• Demonstrated ability to source vendors, equipment and materials
• The ability to build relationships and work cross functionally in a high paced environment