Assistant Community Manager

India's largest office experience and managed workspace platform’
Founded in 2016 by Neetish Sarda and Harsh Binani, headquartered in Gurugram, Smartworks has grown to become
India's largest pan-India office experience and managed workspace provider. Our footprint includes:
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Over 8 million square feet of space
40+ centers across 13 cities
550+ client organizations, including global MNCs, large enterprises and established unicorns/ startups
We are redefining the Indian office experience through our innovative phygital (physical & digital) platform.
Our offerings include:
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Fully serviced, managed, and tech-enabled workspaces configured to client needs at value pricing
Aspirational amenities like sports complexes, cafeterias, crèches, gyms, smart retail stores, etc.
Our seamless integration of physical and digital elements delivers a superior customer experience.
This allows enterprises to focus on their core work while ensuring their employees have access to
world-class services and amenities, promoting productivity and satisfaction.
Backed by notable investors including Singapore-based Keppel Land, Deutsche Bank and prominent
HNIs, Smartworks has solidified its leadership position in the market. Our success is evident in
our financial performance, with revenue tripling since FY22.
We are looking for highly driven and ambitious individuals to join our team and contribute to
our high growth agenda.

Designation: Assistant Account Manager
Department: Account Management
Key Roles & Responsibilities:
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This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
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Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
Making sure that the requirements are documented and signed off by clients.
Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
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Post Sales:
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Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more
services which could benefit the clients while being in SW
Working with internal stakeholders ensuring the smooth operations of the clients.
Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers’ expectations through the
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customer lifecycle increase.
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Provide support to customers or training on products to help customers plan and understand the best ways to utilize company product’s basis needs and business
plans.
Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the
committed SLA for resolution is met.
Renewals and retention of the client.
Skills & Qualification Required:
• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 3-6 years of experience in a client facing Sales and Account Management role.
• Thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong communication, organization, and project management skills
• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
committed to fostering a highly empowering and entrepreneurial