Manager Business Process Reengineering

Mandatory Skills Business process Re-Engineering, Lean Six Sigma Projects - Black Belt/Green Belt, Commercial Banking Domain.

- Lead delivery of process re-engineering agenda across the business
- Design Processing Journeys that are centered around customer centricity, with solutions focusing on customer CTQs
- Designing and implementing global or regional initiatives, working with stakeholder to identify opportunities, designing proposed changes, implementing and embedding the change, realizing expected saves / customer impacts upon closure
- Plan, design and implement a program of transformation across global teams, resulting in improved client experience, reduced cost to the Operation and increased efficiency within operational processes.
- Manage solution design (IT and Non-IT) and drive prioritization with wider program stakeholders
- Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods
- Ensure development of metrics that provide data for future improvement opportunities
- Understand policies, procedures, and compliance requirements and work with relevant Risk Stewards to determine risk-based solutions
- Benchmarking competitors - Conducts analyses on business segments, competitive landscape and industry environment to determine process recommendations and impact

Skills Required
- Business process re-engineering - Mandatory
- Business process improvement
- Process mapping
- Process Excellence
- Lean Six Sigma (Methodology) - Mandatory
- Banking Domain Knowledge High priority