Senior Engineer - Intelligent Infrastructure Services

We are seeking a Network Operations Center NOC Monitoring Technician to join our team and help maintain the health and efficiency of our network infrastructure.
The NOC Monitoring Technician will be responsible for monitoring the organizations network, identifying issues, responding to alerts, and escalating problems when necessary. This role is vital to ensure the network is running smoothly and to minimize downtime for our business operations.

Key Responsibilities:

Monitor Network Performance: Continuously monitor network activity, performance, and system alerts using NOC tools and software to ensure the network is operating efficiently.

Incident Detection Response: Respond to network alerts and incidents, troubleshoot issues, and provide immediate corrective action when possible. Escalate unresolved issues to appropriate technical teams.

Documentation Reporting: Maintain accurate records of network issues, incidents, and resolutions. Prepare regular reports on network he