Business Analyst

IT Operations & Asset Management Module Configuration & Development Customize ITSM, ITAM, and ITOM modules for organizational needs

CMDB Migration Plan & execute CMDB migrations as required

Business Flow Development Create and streamline ITSM and related module workflows

Integration with Monitoring Tools Connect ITSM with monitoring tools for timely incident response

Metric Definition Implement metrics for performance measurement

Auto Ticketing & Event Correlation Automate incident reporting & problem resolution

Anomaly Detection Develop mechanisms to identify security threats

Service Management & Catalog Service Definition Document IT services comprehensively

Categorization Organize services into logical groups

Service Descriptions Create clear service descriptions

Self Service Portal Develop a user friendly portal for service requests

Workflow Automation Implement automated approval processes

Request Fulfillment Set up processes for service fulfillment

Integration Integrate with other ITSM tools for seamless service delivery

User Training Provide guidance on using the Service Catalog