Customer Care Executive - Inbound/Outbound

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
  
• Process customer requests, address issues, and escalate complex problems to senior team members when necessary.
  
• Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
  
• Meet performance targets for call handling time, resolution rates, and quality metrics.