815 SLA Management Jobs

Role & responsibilities

• Be responsible for the teams overall performance.
• Ensure timely and effective completion of assigned tasks.
• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
• Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
• Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
• Provide the team with a vision of the process objectives.
• Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
• Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Facilitate problem solving and collaboration.
• Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
• Keep the Managers/Leaders informed of task accomplishment, issues and status.
• Focus on accelerating teams performance.
• Understanding towards business/organization objectives.
• Willingness to add value to company’s Culture, Mission and Vision

Preferred candidate profile

Candidates interested for above location comfortable to work in international process and rotational shifts

Perks and benefits As per company nor