KAM Executive / Sr. Executive - KAM

1. Client Onboarding and Relationship Management:
o Facilitate seamless onboarding processes for new clients.
o Build and maintain strong relationships with key accounts to ensure long-term satisfaction and retention.
2. Data Handling and Analytical Thinking:
o Analyze client data to identify trends and insights that inform strategic decisions.
o Use analytical thinking to solve problems and improve processes.
3. Communication and Coordination:
o Handle multiple communication channels effectively.
o Demonstrate exceptional verbal and written communication skills.
o Coordinate with internal teams to prioritize and execute tasks efficiently.
4. Documentation and Reporting:
o Prepare detailed and accurate documentation for client interactions and internal processes.
o Create reports and presentations using Excel, MS Word, and PowerPoint.
o Demonstrate proficiency in creating high-quality, insightful reports.
5. Technical Understanding:
o Understand and communicate technical and IT-related terms effectively.
o Collaborate with technical teams to address client-specific requirements.
6. Task Management and Organization:
o Prioritize tasks to meet deadlines in a fast-paced environment.
o Innovate and implement self-driven initiatives to enhance productivity.
7. Research and Campaign Management:
o Conduct thorough research to support strategic decision-making.
o Build meaningful connections to drive client engagement.
8. Sales Knowledge and Key Account Expertise:
o Leverage prior experience in key accounts and sales operations.
o Demonstrate knowledge of sales processes, including upselling and cross-selling strategies.