Zonal Manager - Luxury Retail - West (10-15 yrs)

1. Achieve Sales and Profit targets, with a good understanding of premium and luxury product sales

a. Responsible for managing multiple profit centers at multiple locations

b. Ensuring delivery of sales and margins as per agreed budgets for stores under span of control

c. Responsible for Top Line and Bottom Line achievements.

d. Identify the most profitable stores and maintain and enhance their output through Contribution and Profitability.

e. Augment growth year on year

2.Deliver excellent Customer Service

a. Establish relations and network with customers through high standards of customer service with a personalized approach.

a. Create high sensitivity amongst the staff and lead by example.

b. Groom and coach the team to exhibit international standards of customer care at all the times

3.Prepare, Execute and Map Annual Business Plans and Budgets of Stores

a. Prepare Annual Budgets

b. Identify weak stores and take measures to augment their performance.

c. Responsible for executing new projects of the company at Operations level.

d. While executing the new business plans responsible for liaising with all stakeholders including Site Owners/ Proprietors, Civil Functions, Brand Reps, Operations Head and other In-house Departments at the back end.