HR Service Desk Executive

We are looking for an HR Service Desk Executive to join our team. The ideal candidate should have a strong background in HR and previous experience working on a HR Service Desk platform, such as FreshService. The HR Service Desk Executive will be responsible for providing support to employees and managers on HR-related inquiries and issues. This role requires excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

OPPORTUNITY HIGHLIGHTS:

• Act as the first point of contact for all HR-related inquiries and issues
• Respond to inquiries via phone, email, or chat in a timely and professional manner
• Provide guidance and support to employees and managers on HR policies, procedures, and programs
• Troubleshoot and resolve issues related to employee data, payroll, benefits, and HR systems
• Escalate complex issues to the appropriate HR team member or manager
• Assist with HR-related projects and initiatives as needed
• Maintain accurate records of all HR-related inquiries and issues
• Ensure compliance with HR policies and procedures
• Collaborate with other HR team members to continuously improve HR service delivery
• Other responsibilities as defined from time to time

SKILLS & QUALIFICATIONS:

• Bachelor's degree in HR or related field
• Minimum of 3 - 5 years of experience working on a HR Service Desk platform, such as FreshService
• Minimum of 5+ years of experience managing Core HR, People operation function for multinational companies (US, EMEA)
• Strong knowledge of HR policies, procedures, and programs
• Excellent communication skills, both verbal and written
• Strong customer service skills with a customer-focused attitude
• Ability to work in a fast-paced environment and handle multiple priorities
• Strong problem-solving and analytical skills
• Attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Proficient in MS Office, including Excel, Word, and PowerPoint