Skeps - Applications Support Engineer (2-4 yrs)

About Skeps :

Skeps is a white-labeled POS financing solutions provider for merchants and lenders.

We started out with a vision to transform the consumer financing landscape with our #scalable and #robust technology that connects merchants directly with lenders to provide flexible payment options in any channel they do business.

Our state-of-the-art technology will make sure data stays safe and secure while providing the best-in-class experience for your customers.

The company was founded in 2018 with headquarters in New York, U., and offices in India.

Job Description :

Responsibilities :

- Monitor application health and performance using tools like Sentry to identify and resolve issues proactively.

- Provide timely updates and clear communication to stakeholders regarding application errors and resolutions.

- Collaborate with developers to diagnose and troubleshoot API integration problems.

- Offer comprehensive feedback and suggestions for improving API functionality and efficiency.

- Manage the deployment, scaling, and ongoing management of applications on the Azure cloud platform.

- Maintain high standards for security, availability, and performance within the Azure environment.

- Address user queries and incidents related to our cloud applications with professionalism and a focus on resolution.

- Ensure customer satisfaction by resolving issues within agreed service level agreements (SLAs).

- Document support requests, resolutions, and system updates to maintain clear and accurate records.

- Analyze application health data and provide insights to suggest improvements and optimizations.

- Collaborate effectively with cross-functional teams (development, operations) to implement new solutions.

- Continuously identify opportunities to enhance system efficiency and user experience within the cloud environment.

Technical Skills (Must-Have) :

- Proficiency in cloud computing concepts and best practices.

- Experience with Microsoft Azure administration and troubleshooting.

- Strong understanding of networking principles and network troubleshooting techniques.

- Familiarity with SQL databases and querying languages.

- Excellent communication, collaboration, and problem-solving skills.

- Ability to work independently and manage multiple priorities effectively.

Good to Have :

- Experience with IT support tools and ticketing systems.

- Knowledge of OpenStack or other cloud platforms (a plus)