Senior Software Support Engineer (4-10 yrs)

Job Description :

Essential Duties :

- Investigate and resolve issues reported for a large web application following best practices such as authoring or updating unit tests, writing maintainable code, applying established patterns and algorithms.

- Analyse performance and develop improvements to performance of web application.

- Assist with security updates to web application.

- Perform upgrades to 3rd party libraries and tools used by the web application

- Implement new web application software features and products following best practices such as authoring of unit tests, writing maintainable code, applying established patterns and algorithms

- Specialize in client or server-side web application development as a member of a project team. Preference for familiarity with the full technical stack.

- Develop software to support internal initiatives, tools, update framework and application functionality

- Work as part of an Agile SCRUM team in the planning, scoping, estimation and execution of technical solutions

- Work within a wide range of new and legacy code and technologies in a mature codebase

- Ability and willingness to work long hours with little direction to meet given deadlines for work delivery

- Other duties as assigned

Qualifications :

- 4+ years' experience in software engineer role on a maintenance and/or support team, 6+ years preferred.

- 4+ years' Genero BDL experience is required, 6+ years preferred.

- Experience with the newest 4Js Genero BDL suite

- Experience with GitHub and Jira

- Bachelor's degree in computer science or information technologies required. Equivalent experience will be considered.

- Knowledge of current web client technologies including demonstrable proficiency with HTML, CSS, JavaScript, jQuery, client MVC and .net.

- Proficient in SQL, Oracle experience a plus

- AI Copilot experience, preferred

- Angular experience, preferred

- Experience with eFinancePlus or another ERPs system, preferred

- Familiar with OWASP threats and mitigation techniques

- Strong written and verbal communication skills to interact with American school customers.

- Ability to determine level of effort and document project/code specifications to such a degree that another engineer can interpret them.

- Must have the ability to communicate cross functionally with customers, services, support, and engineering teams to deliver requirements.

- Must have the ability to explain technical subject matter to non-technical individuals.

- Strong presentation skills

- Strong ability to work with current software design principles and concepts such as patterns, algorithms, data structures, dependency injection, MV- , SOA, n-tier architecture.

- Strong ability to manage a heavy workload with multiple projects, tight deadlines, and frequently changing priorities.