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Operations Associate II
Sitero
posted 3d ago
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Job Description
Job Title: Operations Associate II
Location: Bangalore, Karnataka (Hybrid)
Function: Service Delivery - Site and Patient Payments
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary Responsibilities
- Support the operational implementation and ongoing investigator payment services for Payments projects or programs
- Support the creation and maintenance of vendor, site, and Principal Investigator (PI) records, bank setup entries, and user management
- Analyze clinical trial agreements, study protocols, and contract budgets, and support the review of contract budgets and the import of contracts
- Provide support for ongoing payment transactions, invoicing process, batch processing services, payment settlement, and query resolutions, in accordance with contractual Service Level Agreements
- Use strong critical thinking and problem-solving skills to assist project managers, operations lead, and other team members in resolving payment and other work-related issues
- Work well independently as well as collaboratively in a team with strong communication skills to ensure the project manager and project stakeholders are aware of the status of operational activities including successful completion of deliverables
- Participate in project team meetings, execute project deliverables on time, and provide status updates in implementations of Site and Patient Payments from project kickoff to study closeout
- Make final decisions on internal team discussions or escalate problems to the appropriate management personnel
- Manage expectations and deliverables on a client-by-client basis
- Provide excellent customer service at all times during all interactions with customers
Maintains Quality Service and Departmental Standards by
- Contributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product management
- Reading, understanding and adhering to organizational Standard Operating Procedures ( SOP )
- Establishing and enforcing departmental standards
- Reviewing and updating company SOPs related to Site and Patient Payments
Secondary Responsibilities
Contributes to team effort by
- Exploring new opportunities to add value to organization and departmental processes
- Helping Payments Project Managers to accomplish deliverables
- Performing other duties as assigned and deemed necessary
Maintains Technical Knowledge by
- Attending and participating in applicable company sponsored training
EDUCATION AND EXPERIENCE REQUIRED:
Education:
- Bachelor s degree in business, finance, technology/software development area preferred
Experience:
- 3-5 years of successful experience in the Operations Associate role or other equivalent investigator payments experience required
- Experience in invoice processing preferred
- Experience in contract entry accuracy, transaction processing, and client satisfaction preferred
- Background knowledge, understanding, or experience in clinical trial research field is highly desirable
Additional skill set:
- Excellent customer service, documentation, and organizational skills
- Excellent attention to detail and orientation toward meticulous work
- Strong interpersonal and communication skills, both verbal and written
- Strong computer skills, including MS Office suite
- Ability to work in a collaborative group setting and independently and to adjust to changing priorities
- Ability to manage multiple priorities well and error-free
- Ability to project and maintain a professional and positive attitude
Working conditions:
Travel: 0-25%
Lifting: 0-20lbs
Other: Computer work for long periods of time
COMPENSATION & BENEFITS:
Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.
EMPLOYMENT TYPE:
Full Time, Permanent
COMMITMENTS:
Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed.
Willing to work in shifts as and when needed.
DISCLAIMER:
Employment Type: Full Time, Permanent
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Sitero Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
No. 18 & 18/1, South End Road, Vijayarangam Layout Basavanagudi, Bengaluru 560004
Bengaluru
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