L2 iAM Support Engineer - Active Directory (5-8 yrs)

Role : IAM Support Level 2

Key Responsibilities, Skills and Experience :

- 5+ years overall experience supporting a minimum of two or more IGA platforms, i.e. - SailPoint, Saviynt, Microsoft Entra ID Governance in a medium to large enterprise.

- Substantial development experience with configuring an IGA platform, i.e. - using custom rules, transforms and API commands to implement enhancements to the platform.

- Strong familiarity with releasing enhancements in an environment that uses change control and a sandbox\UAT instance before moving onto Production.

- Strong experience with configuring connectors to integrate the IGA platform with third party products, i.e. ServiceNow for access request fulfilment and SAGE\Workday for employee data aggregation.

- Strong experience with onboarding new applications using a role-based access control (RBAC) model.

- Producing and maintaining clear and concise documentation covering the SML process, custom configuration and user training guides.

- Good experience with developing custom audit reports for governance and oversight of various corporate applications and the types of access linked to these apps.

- Strong experience integrating with Microsoft technologies such as Active Directory and Azure Active Directory.

- Provide support and mentoring to the Level 1 analyst for any escalations and complex BAU tickets that requires more in-depth troubleshooting.

- Experience working in a global environment with colleagues from other IT teams with a vested interest in the Identity Management space.

- An adaptable team player with strong written and verbal communication skills and a can-do attitude is required.