Hiring Interns For Professional Services Team at Sirion Pvt Ltd, GGN

Internship Overview:

We are seeking interns for two positions within the Professional Services Team. This is a 6-month contractual role with a stipend of ₹25,000. Candidates should be graduates

Role: Associate (Implementation Support)

Location: Gurgaon

Key Responsibilities

• Working with business users to validate requirements and maintain knowledge of all product functionality according to customer requirement.
• Coordinate with functional groups and identify all required enhancements and processes changes as per client requirement to resolve all issues and provide onsite support to all clients for implementation process.
• Should be able to make the configuration changes as per requirement.
• Should have strong problem-solving skills, with excellent written and verbal communication.
• Follow standard process for escalation of unresolved issues (Defects & Enhancements) with product Teams with timely follow-ups.
• Take ownership of customer issues reported and see problems through to resolution.
• Provide prompt and accurate feedback to customers & account managers.
• Advanced Expert knowledge of Microsoft excel/Word and understanding of internet technologies.
• Knowledge of SDLC, Incident, Change management processes & Bug racking/Ticketing tools.
• Knowledge of software upgrades and releases.
• Well versed with complex user administration module on SaaS platforms or similar.
• Well versed with process flow designing (MS Visio or similar software)
• Proficiency in process documentation is expected.

Role: Associate (Content COE)

Location: Gurgaon

Key Responsibilities

• Working with business users to validate requirements and maintain knowledge of all product functionality according to customer requirement.
• Advanced proficiency in Microsoft Word, with strong skills in Excel and a solid understanding of digital tools and platforms.
• The person will be responsible for setting up and creating contracts content, including clauses and templates. Prior experience with Contract Lifecycle Management (CLM) tools will be a plus. • Coordinate with functional groups and identify all required enhancements and processes changes as per client requirement to resolve all issues and provide onsite support to all clients for implementation process.
• Should be able to make the configuration changes as per requirement.
• Should have strong problem-solving skills, with excellent written and verbal communication.
• Follow standard process for escalation of unresolved issues (Defects & Enhancements) with product Teams with timely follow-ups.
• Take ownership of customer issues reported and see problems through to resolution.
• Provide prompt and accurate feedback to customers & account managers