Customer Care Executive

Company: Sioniq Tech Pvt Ltd 

Role: Customer Care Executive

Location: Hyderabad, Telangana

Experience: 0 to 4 years Roles & Responsibilities.

Key Responsibilities:

• Customer Support / IT Technical Support.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Required Candidate profile:

1.Proven work experience as a Technical Support Engineer.

2.Excellent problem-solving and communication skills.

3.Good understanding of Product & Service

4. Any Graduates or post graduates.

Languages Required:

1. English , Kannada, Tamil, Malayalam, Hindi
2. (Kannada with Malayalam) must or (Kannada with Tamil )must
3. Mandatory should have mix languages as mentioned above.