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Senior Executive Operations, Client Engagement and Training
2-7 years
Mumbai
1 vacancy
Senior Executive Operations, Client Engagement and Training
Silver Oak Health
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collaborate cross-functionally with subject matter experts to define session/training solutions for SOH s clients.
- Engage with SOH s clients to identify needs, including specific time, date, and format requirements.
- Brief facilitators on session/training solutions offered to clients.
- Moderate online open sessions, and other sessions as required, including conducting platform dry runs.
- Develop activity frameworks and related material for workshops.
- Facilitate employee wellness [EWAP] sessions in both online and onsite formats.
- Help to develop and document processes, templates and methodologies that enhance and streamline CET solutions.
- Collaborate with the Marketing team to create session collaterals.
- Function under pressure in a fast-paced environment.
- Professional written and verbal communication and presentation.
- Take a consultative approach to designing session/training solutions with the Customer Success, Sales and Corporate Counselling teams for SOH s clients.
- As a member of the Client Engagement and Training team, participate in other CET-related projects as needed.
- Minimum Education Requirements - Post-graduate degree in Psychology, or equivalent experience, in a related HR field
- Certification and Licensing- NA
- Up to 2 years in operations/training coordinator role in small/medium-sized organizations
- New Psychology postgraduates are welcome to apply
- Self-Awareness The ability to understand themselves and their behaviour s impact on individual, team, and organizational outcomes.
- Learning Agility The ability and willingness to learn from all kinds of experiences and use those lessons to perform effectively in new and different situations.
- Influence The ability to be comfortable persuading, promoting, and delegating.
- Communication The ability to communicate effectively with others using verbal and written communication skills.
- Inclusive Thinking The willingness, and ability, to accept that perspective is limited to experience, and that broadening perspectives leads to enrichment.
- Social Intelligence - The ability to be socially aware, understand social dynamics and interact effectively with others.
- Trust The ability to gain the confidence and trust of others through honesty, integrity, and authenticity.
- Working from home with occasional deadline pressure. Will be required to occasionally visit client sites to coordinate sessions and/or facilitate activities.
Employment Type: Full Time, Permanent
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What people at Silver Oak Health are saying
What Silver Oak Health employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Silver Oak Health Benefits
View more benefits
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