Onsite Desktop Support Engineer - Hardware Support/Troubleshooting (2-3 yrs)

Job Role : Onsite Desktop Suport Engineer

Experience : 2 - 3 years

Location : Chittor/AP

Notice period : Immediate to 15 Days

Position : C2H

Job Description :

- Onsite Desktop Support Engineer

- 2-3 years of relevant exp.

Location : Chittor/AP

- Experience in working in a process-led organization as a desktop support engineer

- Hands on experience in hardware troubleshooting relating to Wintel desktops, laptops, printers, scanners and other peripherals

- Hands on experience in troubleshooting Windows OS, Office applications and other end user applications. Experience In Outlook Configurations.

- Working knowledge of ITIL processes.

- Experience for at least 1 year with an industry leading ITSM tool

- Good communication skills and ability to converse fluently in English and Hindi

- Diploma/ BA/ BS/ BE full-time degree in computer science, computer engineering, electronics or related field

- Certifications in Microsoft, Linux or Networking technologies (optional)

Required Skills and Experience :

Experience :

- 2-3 years of hands-on experience as a Desktop Support Engineer, particularly in a process-driven or corporate environment.

- Experience with troubleshooting and supporting desktops, laptops, peripherals (printers, scanners), and software applications (Windows OS, Office apps, etc.).

Technical Skills :

- Hands-on experience with Windows OS troubleshooting (installation, updates, drivers, etc.).

- Expertise in supporting Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and configuring Outlook.

- Basic understanding of networking concepts (TCP/IP, LAN, Wi-Fi, etc.) and experience with hardware configurations and troubleshooting.

- Experience with ITIL processes and familiarity with ITSM tools for service management (e.g., ServiceNow, BMC Remedy).

Communication Skills :

- Good verbal and written communication skills in English and Hindi.

- Ability to explain technical issues in a simple and understandable manner to non-technical end users.

Qualifications :

- Diploma in Computer Science, Computer Engineering, Electronics, or related fields OR a Bachelor's degree (BA/BS/BE) in a relevant technical discipline.

Certifications (optional but preferred) :

- Certifications in Microsoft, Linux, or Networking technologies (e.g., MCSA, CompTIA A+ or Network+).

- ITIL certification or any relevant certifications in IT support.