IT Senior Manager - Network Protocols (8-12 yrs)

Job Role : IT Senior Manager - Network Routing and specialist

Experience : 8+Years

Location : NOIDA

Notice Period : Immediate to 15 Days

Position Type : C2H

Job Description :

- 8+ years of experience on managing LAN & WAN Infrastructures

- 8+ years' experience on Routing & Switching, Riverbed & Wireless

- Vendor experience to include - VELO Cloud, Cisco, Riverbed

- CCIE Certification and any Other Certification will be a PLUS.

Highly Preferred Skills :

- Preferred knowledge of ARUBA , Cisco Routing & Switching and Wireless

- Adaptive, communication, presentation, and leadership skills

- Project experience for SDN Infra & Networking

Degree : B.Tech or equivalent work experience

- Working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.

- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

- Intuitive individual with an ability to manage change and proven time management.

- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

- Up-to-date technical knowledge.

Core Competencies :

- Strong relationship management skills.

- Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills.

- Excellent team collaboration, team motivation and relationship management skills

- Excellent leadership skills of both projects and people.

- Direct management and leadership of entire team including hiring, compensation, retention, performance management.

- Develop and execute mitigation plans for areas of non-performance.

- Manage relationship and serve as primary contact between multiple teams.

- Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions.

- Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required.

- Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction.

- Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery.

- Oversee daily team meetings to set daily actions and follow up on same.

- Work closely with Client Account Directors on executing account strategies for account growth.

- Report recruiting activity and elevate any issues to account stakeholders and CORE leadership.

- Managing and motivating the team members - including career development, mentoring and performance management

- Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time.

- Actively engaged with off-shore NOC team.

- Taking responsibility for driving on going outages and operational issues to get them resolved quickly.

- Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence.

- Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management.

- Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member

- Manage internal technical / process audits which in turn help to manage performance matrix of team.

- Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams

- Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes

- Govern overall project requirements for successful closure with lessons learnt from past while project is in transit.

- Pursuing Team members for initiatives like Peer review process to avoid getting escalations.