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671 Siemens Jobs

DX POC Business Partner Manager

7-13 years

Bangalore / Bengaluru

1 vacancy

DX POC Business Partner Manager

Siemens

posted 16hr ago

Job Description

Sales Management & Business Development
  • Develop and manage relationships with business partners (BPs) throughout India to ensure the successful implementation and delivery of POC services.
  • Identify and onboard new business partners to strengthen the service and support network, ensuring service excellence at an optimal cost and quality.
  • Collaborate with Sales and Service teams to identify and pursue new business opportunities, leveraging the BP network to maximize revenue and sales outcomes.
  • Ensure alignment with internal company initiatives and actively drive the implementation of these initiatives at the country level.
Service Delivery & Customer Satisfaction
  • In collaboration with the India Head of Service Operations, ensure smooth and successful implementation of all major POC projects, with a particular focus on customer satisfaction and high-quality service delivery.
  • Monitor and drive customer satisfaction by reviewing feedback and performance metrics, acting on deviations from expected targets in partnership with field support, business partners, and customers.
  • Work with the Customer Support (CS) field organization to continuously improve service delivery standards and identify opportunities for process optimization.
  • Collaborate with EDU and Training teams to develop and optimize training programs for business partners, ensuring employees receive certification and ongoing skill development.
  • Implement standardized processes for monitoring BP performance, conducting Monthly and Quarterly Business Reviews with both sales and service teams to drive continuous improvement.
Cross-Functional Collaboration & Strategy Execution
  • Act as a liaison between Sales and Service Operations teams, ensuring that sales and customer service strategies are aligned and executed efficiently.
  • Collaborate with global teams and HQ functions to ensure the integration of serviceability needs in new diagnostic product designs, driving innovation and operational efficiency in service delivery.
  • Contribute to product End-of-Life (EOL) and End-of-Support (EOS) phases, supporting the transition of products and ensuring service continuity for customers.
Data Analysis & Performance Improvement
  • Proactively review customer satisfaction reports and collaborate with cross-functional teams to resolve any issues, ensuring that any discrepancies are addressed to improve the customer experience.
  • Analyze service delivery data to identify key trends and areas for improvement, using these insights to drive productivity and service quality improvements in India.
  • Ensure alignment with the POC business strategy, identifying and implementing key initiatives that will add value to the business and its customers.
Required Knowledge/Skills, Education, and Experience:
  • Bachelor s degree in a related field; advanced degree or equivalent experience is a plus.
  • Demonstrated leadership abilities, with a proven track record in managing sales, customer service operations, and business partner relationships in a matrixed environment.
  • Experience in the medical/diagnostic equipment sector, with a strong understanding of clinical laboratory operations and workflows (pre- and post-analytical).
  • Strong data analytical skills for identifying performance trends and driving service quality improvements.
  • Exceptional interpersonal and communication skills, with the ability to influence and collaborate across regions, functions, and business partners without direct authority.
  • Experience in project management and a proven ability to coordinate and execute cross-functional initiatives that impact both sales and service delivery.
Preferred Knowledge/Skills, Education, and Experience:
  • Advanced experience in service/support processes, particularly in the context of diagnostic and medical equipment.
  • Proven experience in managing business partners to deliver optimal service quality and drive customer satisfaction.
  • Familiarity with Siemens Healthineers instruments and middleware, with a technical understanding of service and product requirements in the POC space.
  • Strong experience in Sales Performance Management and supporting the alignment of sales targets with service operations and customer support objectives.

Employment Type: Full Time, Permanent

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