IT Application Support Engineer

As an IT Application Support Engineer, you will be supporting enterprise IT applications in the SCM area, used by Siemens Healthineers Business Units worldwide. Your tasks and responsibilities will include but are not limited to the following:

IT Support and Technical Expertise

Ensure IT application availability 24/7 as well as the application performance

o working hours: 8/5 (Mo.-Fr., occasional on weekends)

o on-call: during nights and weekends in team rotation

Provide 2nd level support within the Incident Management process (e.g. trouble shooting)

Provide support within the Problem Management process (e.g. root cause analysis)

Take care on the Access Management process

Contribute to the Knowledge, Release and Configuration Management processes

Perform the Escalation Management process

Ensure and control backup and restore scenarios

Configure and install enterprise IT applications

Coordinate special technical requests with IT service providers

Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/Compliance Management

Contribute to accurate and up-to-date quality and end-user documentation

Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience

Bachelor or Master degree in Computer Science/Engineering and/or Business Management

2-5 years of experiences in operational IT Support especially in Incident and Problem Management

Hands on experience with SaaS, web-based and cloud applications

Superior verbal and written communication skills with an emphasis on multicultural sensitivity

Fluent in English

Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture

Strong teamwork skills

Structured, proactive, and self-directed work style

Availability for on-call duty in team rotation

Preferred Knowledge/Skills, Education, and Experience

Experience in Loftware Spectrum Label printing solution

Experience in Healthcare industry business processes

Experience in the SCM area

Preferred experience in Manufacturing Application.