SI2 Technologies - Senior Windows Engineer - Administration & Configuration (9-10 yrs)

Position : Windows Engineer L3.

Qualifications : B.Tech/B.Computers/IT, Graduation/PG in Computers/IT.

Certifications : MCSE, VCA/VCP, ITIL.

Experience : 9 +Years.

Location : Vadodara.

Skills :

- Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix.

- Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.

- Advance windows OS installation, configuration and troubleshooting.

- Good knowledge of OS performance fine-tuning.

- Patch management.

- Worked on DNS, DHCP and active directory.

- Awareness of storage and multipathing.

- Advance Microsoft cluster configuration and troubleshooting.

- Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.

- Knowledge of VDI environment.

- Knowledge of Citrix Xen Center.

- Worked on native backup tools and commercial backup software.

- Advance IIS administration/trouble shooting and fine-tuning of service.

- Worked on hardware from different vendors.

- Hardware raid configuration and troubleshooting.

- Cross platform awareness.

- Good Knowledge of MSSQL and troubleshooting between OS and database.

- NOC & Datacenter experience.

- Working Knowledge of ITSM tools like Service Now (Preferred).

Roles & Responsibilities :

- Carry out the advance level of troubleshooting on Windows Server OS.

- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.

- Technically update the tickets in ticketing system for all the issues handled / worked upon.

- Work on Change requests and take them towards closure as per defined timelines.

- Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.

- Performance analysis of data using monitoring Tool.

- Carry out OS, application and firmware upgrades as and when required.

- Carry out patch update activity for infrastructure as well as customer servers.

- Timely execution of SIP related task allocated by Team lead.

- Implementation of solutions as per Scope defined.

- Identify performance bottle neck and mitigate them.

- Work towards automation of day to day tasks.

- Follow the approval process for patch management, OS and firmware upgrade.

- Troubleshoot VDI issues.

- Manage and troubleshoot Virtualization Platforms.

- Escalation to L3, Managers in timely manner.

- Adhere to shift timings and shift handover process.

- Timely update/Quality update of tickets in the ticketing tool.

- Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.

- Should work towards enhancement of his skill set on a continual basis.

- Coordinate with Onsite team for updates/KT/Documentations