Customer Success Executive (eCommerce Insights)

About Company:

About Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love.More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

About the Role: Customer Success Executive (eCommerce Insights):

Are you a SaaS person or a SaaS enthusiast? Do you have hands-on experience in eCommerce domain? Do you love tracking market intelligence from brand data? Are you passionate about converting your insights into meaningful action-driven conversations with stakeholders? Do you love closely working with brands, brand partners and clients from across the globe? If yes, Shopalyst welcomes you to be part of their data-driven customer success team.This opportunity is based out of Bangalore location.

Responsibilities:

• Manage and own assigned clients/projects, collaborate and coordinate with a variety of global stakeholders and cross-functional teams
• Responsible for all aspects of business operations as the primary point of contact right from business requirement gathering, coordinating with cross functions on feasibility checks, issue resolution, scope adherence, and service delivery
• Develop and promote key metrics and reports to measure and publish results over time
• Track top opportunities through brand data and share the input periodically with relevant internal cross functions to convert it into a value proposition for the client from a SaaS product perspective.
• The client managing customer success executive is accountable for timelines of service delivery which is a combination of BAU and ad-hoc requests, identifying and resolving issues and conflicts across the project
• Gather, analyze, and interpret quantitative and qualitative data, draw conclusions, and develop recommendations, use visualization skills to make a point
• Develop powerful presentations/visualizations and present in internal and external cadence calls on the updates, progress and new ideas if any
• Mentor and support the development of junior team members

Requirements:

• Overall experience of 2-5 years
• Ecommerce domain operations knowledge is a must • Strong presentation, verbal and written communication skills, and experience communicating to, and working with virtual teams.
• Ability to manage operational performance and reporting cycles (including the oversight of KPIs, opportunity pipeline, and tracking the returns)
• Strong analytical reasoning based on brand data, logical structuring, visualizations & presentations
• Ability to build meaningful conversations/recommendations basis large sets of data and broad stakeholder perspectives
• Self-motivated, innovative, and strong team player
• Exceptional attention to detail, responsiveness
• Highly developed personal and professional ethics

We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have the knowledge and confidence to leave a mark, go ahead and apply.

Additional Notes:

At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

www.Shopalyst.com