CRM Business Analyst

The candidate will leverage their expertise in customer relationship management (CRM) systems especially the Opportunity Management / Sales Cloud to analyze business requirements, design solutions, and implement CRM strategies that drive customer engagement and operational efficiency. Key responsibilities include gathering and analyzing stakeholder requirements, optimizing CRM tools for the AgriTech sector, ensuring seamless integration with other business systems.
Key Responsibilities:
Analyze business processes and translate them into CRM system requirements.
Implement and optimize CRM solutions Salesforce Sales Cloud Opportunity Management - tailored to the AgriTech industry.
Collaborate with cross-functional teams to ensure CRM strategy aligns with business goals.
Provide ongoing support, troubleshooting, and training for CRM users.
Utilize CRM analytics to drive customer insights, sales strategies, and retention initiatives.
Qualifications:
Proven experience as a CRM Business Analyst, preferably in AgriTech or a related field.
Strong knowledge of CRM platforms - Salesforce, Microsoft Dynamics, etc.
Excellent analytical, problem-solving, and communication skills.
Experience in gathering requirements, process mapping, and delivering CRM solutions.
B.Tech. / MBA
Must Have: Salesforce Sales Cloud, Opportunity Management, AgriTech Industry Experience
Good to have: Salesforce Manufacturing Cloud
Certifications: Salesforce Sales Cloud, Admin, Advanced Admin, Experience Cloud, PD1,