Customer Care Executive (RMS - Calling Profile)

Job Description:
We are looking for a Customer Care Executive for a calling profile with 1-2 years of experience in the broking or NBFC sector. The role involves handling RMS-related client calls, addressing trade discrepancies, and providing excellent customer service.

Key Responsibilities:

• Handle inbound and outbound calls related to RMS and trade discrepancies.
• Resolve client queries efficiently and provide quick resolutions.
• Maintain accurate and detailed records of client interactions.
• Collaborate with internal teams to enhance the overall client service experience.
• Ensure high-quality service and client satisfaction through effective communication.

Requirements:

• 1-2 years of experience in a calling profile within the broking or NBFC industry.
• Strong communication skills with the ability to resolve issues over the phone.
• Familiarity with RMS processes is an advantage.
• Ability to manage multiple tasks and work under pressure.
• Excellent problem-solving and interpersonal skills.

Why Join Us?

• Opportunity to work with a leader in the financial services industry.
• Professional growth and career advancement in a dynamic environment.
• Collaborative work culture and supportive team.